We strive to make your Jurassicgoods experience as prehistorically smooth as possible, but sometimes even the mightiest explorers need a little guidance.
The quickest and easiest way to contact our expedition team is via our chat widget, located in the bottom right corner of this page. Simply:
Open the chat widget icon, resembling a fossilized communication device, in the bottom right corner of this page.
Fill in any fields the Jurassicgoods Bot, our digital paleontologist, asks for, with as much detail as you can unearth.
The bot will then locate the perfect Jurassic Ranger (human agent) to assist you with your query (if necessary).
Please initiate only one expedition (conversation) at a time. Don't worry, our team will respond as swiftly as a Velociraptor. Contacting through multiple channels for the same expedition may slow down response times for you and fellow explorers.
For meteor-sized media and press inquiries, please email [email protected].
For general prehistoric business inquiries, please email [email protected].
How Do I Contact Jurassicgoods by Email?
The fastest route to our Jurassic Base is via our chat widget, located in the bottom right corner of this page, where we typically respond within a few geological eras (hours) and most of time between minutes. However, if you prefer to send a paleo-mail, please direct your message to [email protected], where we'll aim to respond within 24-48 time-traveling hours.
Be sure to include as much excavated information as possible, such as:
Order number (#DG123456 - DG for DinoGoods)
Email address
A detailed description of your fossil find (issue).
Supporting prehistoric snapshots (images, if applicable).
This will allow our Jurassic Rangers to answer your questions as swiftly as possible. You can expect a response within 24 hours, except during mass extinction (busy sale) periods, which may take slightly longer.
For the quickest dino-speed response, use our chat function icon, the fossilized communication device, at the bottom right corner of your screen.
Why Doesn't Jurassicgoods Have a Phone Number I can Call?
Jurassicgoods doesn't have a dino-phone center and isn't equipped to handle high volumes of prehistoric calls.
But we accept SMS! You can text us to +1 (833) 829-7452 (free for USA and CANADA if you have unlimited texts plan).
The Jurassicgoods brand was built in the digital age, including our customer support. Though you may occasionally receive an automated response from our digital paleontologist, all channels are manned by human Jurassic Rangers eager to assist you.
We're even available 24/7 via our chat function! Just click the fossilized communication device icon in the bottom right corner of the page to begin your expedition!
More Prehistoric Puzzles?
Please contact our support team here.