We understand. Sometimes, an item doesn't meet your expectations.
At Jurassicgoods, we understand that online shopping doesn't always result in finding the perfect item on the first try. If an item doesn't suit you, you can return it within 30 days of the delivery date.
What items can I return?
Any item purchased from Jurassicgoods.com or through our app can be returned within 30 days of delivery. All items are returnable, unless otherwise stated.
Give your returns a second life
At Jurassicgoods, we prioritize sustainability. Instead of discarding returns, we donate them to local charities.
Option 1: In-person donation
If you prefer, you can personally drop off your returned item at a clothing donation box or a charity of your choice. In this case, please send us a short video showing the item's deposit so we can process your refund.
Option 2: Return by mail
You can also return your items by mail. Once received, we will donate them to our charitable partners.
Return conditions
Items must be returned in reasonable condition, even without tags. Returns must be registered individually. Keep your proof of shipping.
Refunds
Refunds are issued to the original payment method. For purchases with gift cards, the refund will be applied to the gift card. Refund processing can take up to 5 business days.
Exchanges
Exchanges are possible for sizes and colors, within 30 days, in the following countries: Canada and the United States.
Combining returns
For ecological reasons, you can return items from different orders in the same package, with a single return label.
We strongly recommend, for ecological reasons, that you donate your items to local charities.
Where can I find charitable organizations?
Choose your destination from the following list to discover non-profit organizations near you.
United-States
United-States
In most states, often near churches, you can find boxes that allow you to deposit your items safely and 24 hours a day.
Here are links you can refer to in order to find an organization:
Goodwill Industries International
Goodwill is a well-known organization that accepts clothing and other item donations. They have numerous drop-off points throughout the United States.
Website: goodwill.org
You can find a drop-off point near you using their locator tool.
The Salvation Army
The Salvation Army also accepts clothing donations and uses them to help those in need.
Website: salvationarmyusa.org
You can find drop-off points and the option to organize a pickup directly on their website.
Planet Aid
Planet Aid places clothing donation bins in many locations across the United States. Website: planetaid.org
Local Homeless Shelters and Charities
Many cities have homeless shelters and local charities that accept clothing donations. A quick Google search for "clothing donation [your state]" can help you find options in your area.
If you cannot find a location near you, please feel free to contact us via chat or email at [email protected]. We will find a safe location near your home.
Points to consider:
Be sure to check the types of items each organization accepts. It is always best to donate clean and good condition clothing.
Canada
Canada
In most neighborhoods, often near churches, you can find boxes that allow you to deposit your items safely and 24 hours a day.
National and provincial charities
The Salvation Army
The Salvation Army is an international organization with a significant presence in Canada. They accept a wide variety of clothing donations. Website: salvationarmy.ca
Entraide diabétique du Québec
This Quebec organization collects used clothing and household items to fund diabetes research. Website: entraidediabetique.org They have a broad presence in Quebec and can also arrange home pickups in certain areas.
Website: entraidediabetique.org
The Kidney Foundation of Canada
This Canadian organization collects clothing to raise funds.
Website: rein.ca
Fondation La Collecte
Fondation La Collecte has been supporting the Big Brothers Big Sisters cause since 1998 through its clothing and household item collection activities.
Website: fondationlacollecte.ca
Other recognized charities and donees
You can access the List of charities and other qualified donees, a reliable list created by the Canada Revenue Agency.
If you cannot find a location near you, please feel free to contact us via chat or email at [email protected]. We will find a safe location near your home.
Points to consider:
Be sure to check the types of items each organization accepts. It is always best to donate clean and good condition clothing.
Want to make a return from home?
We will provide you with a free return label. Click the button below to start a return.
Questions?
Our customer service is available 24/7 via chat and by email at [email protected]